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Our task

  • To deliver a private PuMP® workshop – a methodology that helps organisations redesign the way they measure organisational performance so they can make easier, faster and better informed decisions.
  • Challenge the teams approach to linking strategy and performance reporting, so that a more focused mind-set on performance measurement can evolve.
  • Provide tools and techniques that enable the organisation to better visualise its individual KPI’s.
  • Facilitate discussions and support thinking around new approaches for designing dashboards and reports that will support regulatory requirements e.g. managing leakage and maintenance.
  • Use the PuMP® methodology to develop performance measurement ‘signals’ that will outline the progress of current strategies.

The results

  • Successful completion of the PuMP® methodology, enabling all delegates to apply for PuMP® accreditation from the George Washington University and the Balanced Scorecard Institute.
  • A clear understanding of dashboards and how they answer key performance questions that improve current performance reporting and dashboards.

I’d highly recommend PuMP. Most companies jump straight to trying to come up with ways to measure performance without understanding why they are doing it. PuMP takes you through a process that creates the foundations for determining how measurement should be developed and how to get the right buy-in across an organisation. I wonder how many times measurement fails because it has no basis for existing - lots in my experience. PuMP will help you land it first time!

Simon Brown, Networks Business Controller, Severn Trent Water

Severn Trent Water

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